Kussner IT

How to Show Customers the Value of Kussner IT’s Service

Business Challenge
Kussner IT has always aimed to provide informed and timely support, so clients have
reliable, solid network platforms from which to run their businesses.

Partner Solution
Managed Workplace has enabled the Kussner IT network technologists to provide realtime,
fact-based network management. They can be pro-actively alerted when a critical
threshold is crossed on a specific machine or group of machines.

In addition, we are able to provide meaningful, automate information to our clients in the
form of alerts and reports that let them know how much work goes into keeping their
networks optimized and stable. No more, are late nights spent logging in remotely to dozens of servers and workstations to check the status of updates or patches.

Benefits
Managed Workplace/Service Center is an application that we use as the core of our service
offerings

1) We manage more networks properly, without a proportional increase in staff and
overhead costs.

2) We can quickly assess the condition of a prospective client’s network with cold, hard
facts.

3) Managed Workplace/Service Center has allowed us greater insight into opportunities to
sell deeper into accounts.

Kussner IT collects and organizes just about every pertinent bit of information concerning network
hardware and software, performance trends, events, and errors. Our system notifies
Kussner IT of significant items, such as when a server anti-virus software succeeds or fails
to update, or if a machine on the network goes down, or if a vital service stops. It gives us
the edge we need to keep our clients’ businesses running smoothly.

Kussner IT knows immediately when something is malfunctioning on a network, which
minimizes downtime, and directly increases customer’s ability to continue operating without
disruption. That translates into increased productivity and profitability.

Managed Workplace and Service Center’s have laid a clear path for building the value of
Kussner IT’s customer estimations. We plan on providing more meaningful and
more regular automated reports by improving and increasing the number of items monitored.
We also plan on expanding our staff’s ability to mine the data in Service Center for
opportunities to improve clients’ networks and increase billable services.

Kussner IT has always aimed to provide informed and timely support, so clients have
reliable, solid network platforms from which to run their businesses.